How do I update my payment methods?

To update your payment method, please follow these steps:

1. Click this link, or go to your Account and then select "Payment Methods" on the left-side menu.
2. Select the payment method you would like to update.
3. Re-enter the card number and CVV code, and update any other information as needed.
4. To delete a payment method, click "Delete" in the upper right corner of the screen.
5. Ensure the correct Billing Address is selected.
6. Click "Save Payment Method."

Please note that a payment method that is associated with an AutoShip cannot be deleted. You must first change the payment method associated with the AutoShip to a different card, and then you can delete the payment method.

If you would like assistance in updating your payment method, please contact Customer Service at 888-816-8691 or bark@hollywoodfeed.com.

Having trouble saving a new debit card?

If you're unable to save a new debit card, try the following:

1. Make sure the card isn't already set as the payment method for an AutoShip. If it is, switch the AutoShip to a different card first.
2. Refresh the page and try again.
3. Re-enter the full expiration year of your card and re-enter your billing address. Saved information can sometimes prevent actions from completing.
4. Clear your browser's cache and cookies, then retry.
5. Try a different browser or device.

If the issue continues, contact Customer Service at 888-816-8691 or bark@hollywoodfeed.com with details about your device, browser, and any error messages you're seeing.