Absolutely. Pets can be picky, and shopping for a new one involves a bit of trial and error. That’s why we have The Hollywood Feed Promise: If your pet doesn’t love it—or if you don’t—we’ll gladly make it right.
We offer a stress-free return and exchange policy. You can choose whichever way is easiest for you:
In-Store: Stop by any Hollywood Feed store and speak with a Feed Team member.
By Phone: Call our customer service team at 888-816-8691.
By Email: Drop us a line at bark@hollywoodfeed.com with "Returns" in the subject line.
What happens to returned items? Any usable items you return aren't wasted—we donate them directly to our rescue partners, so your return actually helps another pet in need!
Please note: While refunds and exchanges are processed fast, shipping costs are non-refundable, and customers are responsible for return shipping. Depending on where you live, shipping times may vary, but we promise to get it to you as fast as we can.