Understanding Our Temporary Shipping Surcharge
At our company, we are committed to providing you with the highest quality products and reliable delivery while keeping our prices as fair and transparent as possible. To maintain the level of service you expect, we have recently implemented a small, temporary shipping surcharge on all online orders.
Here is everything you need to know about this recent change.
Why is there a new surcharge?
Recently, the logistics and transportation industries have experienced significant and sustained increases in global fuel costs. Rather than permanently raising the prices of our products to cover these fluctuating expenses, we have opted to introduce a transparent, temporary surcharge.
This allows us to continue partnering with our trusted delivery carriers to get your orders to your doorstep safely and on time, without compromising on quality or service.
Key Details
Amount: A flat fee of $1.99 will be added to your order.
Scope: This surcharge applies to all online orders, regardless of the size or weight of the package.
Duration: This is a temporary measure. We are closely monitoring national fuel indexes and will remove this surcharge as soon as transportation and fuel costs stabilize.
How will this appear at checkout?
We believe in complete transparency, so there are no hidden fees. When you review your cart during the checkout process, you will see the $1.99 fee clearly listed as a "Temporary Fuel Surcharge" alongside your standard shipping and tax costs before you finalize your payment.
Frequently Asked Questions
Does this apply if my order qualifies for free shipping? Yes. If your order meets the threshold for free standard shipping, the standard shipping cost will still be waived, but the $1.99 temporary fuel surcharge will still apply to help cover the immediate carrier fuel costs.
Will I be refunded the surcharge if I return my item? Like standard shipping fees, the temporary fuel surcharge is non-refundable once the order has been successfully shipped to your address.
How will I know when the surcharge is removed? We will update this help article and remove the line item from our checkout page the moment the surcharge is no longer necessary.
Need further assistance? If you have any additional questions or concerns regarding your order or our shipping policies, please do not hesitate to reach out to our Customer Support team bark@hollywoodfeed.com or 1-888-816-8691. We are always here to help!