When a pet became sick, had a bad reaction, injury, visited the vet, etc. from a product we sell.

  • What is a pet adverse event? plus icon minus icon
  •  An adverse event refers to any undesirable outcome or negative experience reported after the use of a product related to pets, regardless of whether the product directly caused the issue. This can... See more
  • What is considered an adverse event? plus icon minus icon
  • These incidents can include adverse reactions or side effects from medications, food, or toys, product defects like broken seals or leaks, and even lack of effectiveness. Product Defects:Malfunctio... See more
  • How to report an adverse event? plus icon minus icon
  • Go to SUBMIT A REQUEST at the top of our Help Center menu. This will ask important questions based on the type of product the complaint is about. A seperate report for each type of product must be ... See more
  • Importance of Reporting an Adverse Event plus icon minus icon
  • It's crucial for pet owners, retailers, and veterinarians to report adverse events to the relevant authorities (like the FDA for animal drugs and devices) or directly to the manufacturer. This help... See more