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  2. AutoShip

AutoShip

  • What is AutoShip? plus icon minus icon
  • AutoShip is a service that we provide so that you can schedule regular deliveries of your pet's favorite food, toys, or treats! Rotate through formulas and sizes as often as necessary and ensure yo... See more
  • How do I set up an AutoShip to receive a recurring delivery? plus icon minus icon
  • To set up an AutoShip, please follow these steps: Find and select the item you would like to set up an AutoShip for on www.hollywoodfeed.com. Choose the correct size, if applicable. On the right s... See more
  • Is there a membership fee? plus icon minus icon
  • There is no membership fee for using our AutoShip service! It is 100% free to schedule pick ups and deliveries with ease. See more
  • How do I adjust my AutoShip? plus icon minus icon
  • In order to adjust your AutoShip order, please go to your AutoShips under your Account by clicking here. Click on the AutoShip you would like to adjust. To change the frequency of your deliveries,... See more
  • How will I know when my AutoShip is on its way? plus icon minus icon
  • You will receive email reminders and confirmations regarding your AutoShip. You will receive a reminder three days before the AutoShip is set to process, and then you will receive confirmation emai... See more
  • How can I change my shipping date or delay my AutoShip? plus icon minus icon
  • To change your shipping date or delay your AutoShip, please follow these steps: Go to your AutoShips under your Account by clicking here. Click on the AutoShip you would like to adjust. Click "Cha... See more
  • How can I change my payment method? plus icon minus icon
  • To change your payment method for your AutoShip, please follow these steps: Go to your AutoShips under your Account by clicking here. Click on the AutoShip you would like to adjust. Click the paym... See more
  • How can I add or remove items in my AutoShip? plus icon minus icon
  • To add or remove items in your AutoShip, please follow these steps: Go to your AutoShips under your Account by clicking here. Click on the AutoShip you would like to adjust. To adjust the quantity... See more
  • How can I change my AutoShip shipping address? plus icon minus icon
  • To update your AutoShip shipping address, please follow these steps: Go to your AutoShips under your Account by clicking here. Click on the AutoShip you would like to adjust. Click on the address ... See more
  • Can I apply a coupon or Frequent Feeder credit to my AutoShip order? plus icon minus icon
  • Unfortunately, there is not a way to add a coupon to an AutoShip order currently. You will have to follow the steps below to utilize a coupon or Frequent Feeder credit for an order: Go to your Aut... See more
  • When will my credit card be charged? plus icon minus icon
  • Your credit card will be charged the morning of the date your AutoShip is set to ship. You will be sent an email reminder of your upcoming AutoShip three days before the ship date. If you need to a... See more
  • How can I cancel my AutoShip? plus icon minus icon
  • To cancel your AutoShip, please follow these steps: Go to your AutoShips under your Account by clicking here. Click on the AutoShip you would like to cancel. Click "Delete AutoShip" at the bottom ... See more
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