• I have special instructions or information for my delivery. Where can I put this? plus icon minus icon
  • Any delivery instructions, including a gate code, where you would like your order delivered if not at the front door, whether to knock or ring the doorbell, etc. should be put into the "Delivery In... See more
  • What is Same Day Delivery? plus icon minus icon
  • We deliver pet food, treats, toys and supplies to customers in our eligible areas. Delivery is FREE for eligible orders over $49*. Any eligible orders under $49* will incur a $5.95 delivery fee. Al... See more
  • Where do you deliver? plus icon minus icon
  • Same Day Delivery is an expanding program and we're adding new areas as often as possible. We currently serve the following areas. Alabama:Autumn Chase, Birmingham, Chelsea, Harvest, Helena, Homewo... See more
  • When do you deliver? plus icon minus icon
  • We deliver throughout the day, seven days a week. Deliveries typically begin within 30 minutes of the store opening. If your order is placed before 6:00 PM, we guarantee you will receive your order... See more
  • How much does it cost? plus icon minus icon
  • Same Day Delivery is FREE for all eligible purchases of $49* or more. Eligible orders less than $49 will incur a $5.95 delivery fee. *Subtotal is the transaction total prior to taxes and after othe... See more
  • Is there a minimum purchase? plus icon minus icon
  • For FREE same day delivery, there is a minimum eligible purchase of $49*. Eligible orders less than $49* will incur a $5.95 delivery fee. Items ordered must qualify for same day delivery. Any items... See more
  • How does the Automatic Rebate work? plus icon minus icon
  • Our online prices may differ slightly from our in-store prices. We want to make sure that we are doing what's right by you, our customer, so we give our Same Day Delivery and Curbside Pick-up custo... See more
  • Do I have to be at home or work? plus icon minus icon
  • No, you do not have to be home or present at work. At checkout, there will be a field where you can leave delivery instructions for our drivers. If no instructions are left, our delivery drivers wi... See more
  • How do I order? plus icon minus icon
  • You can order online! When ordering online, be sure to select “Same Day Delivery” as your shipping method at checkout to see which of your items qualify for same day delivery. For delivery, make su... See more
  • Do you deliver on the weekends? plus icon minus icon
  • Yes! Orders placed before 6:00 PM, seven days a week, will deliver on the same day. Delivery not available on Easter, Thanksgiving, or Christmas. Other holidays may have abbreviated hours and adjus... See more
  • What if you don't carry a particular product? plus icon minus icon
  • We are happy to look into placing a special order for you. For all special orders, please contact our Customer Service team at 888-816-8691 or bark@hollywoodfeed.com, or come into your nearest H... See more
  • Do you deliver frozen raw food? plus icon minus icon
  • Yes, we currently deliver frozen raw food through Same Day Delivery only. It is best to open your package immediately upon arrival and to place the frozen raw items directly in the freezer. Verify ... See more
  • Is there a fee to deliver frozen raw food? plus icon minus icon
  • Yes, there is a $5.95 surcharge for delivery of frozen items due to the packing material that we include with these deliveries. All frozen items are delivered with an ice pack and in a thermal bag ... See more
  • What is the deadline for Same Day Delivery? plus icon minus icon
  • The deadline for Same Day Delivery is 6:00 PM, seven days a week. You can place an order whenever you like but we recommend placing the order before 6:00 PM to guarantee delivery on the same day... See more
  • Who do I contact with problems? plus icon minus icon
  • Our Hollywood Feed Promise extends from our physical stores to our online shop. If for any reason you're not happy with your purchase, please email bark@hollywoodfeed.com, or you can call 888-816-8... See more
  • What happens if you are out of stock on a product I ordered? plus icon minus icon
  • On occasion we are out of stock on an item that has been ordered. There are a few ways that we handle this. For foods, we will contact you by phone and/or email to determine if you would like a dif... See more
  • Will my order qualify towards my Frequent Feeder Program? plus icon minus icon
  • Yes, your purchase of a Frequent Feeder eligible dog/cat food item will accumulate towards your total number of purchases to qualify for the free dog/cat food item. Please be sure that you are logg... See more