FAQ

Pet Adverse Event

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• What is a pet adverse event?
• What is considered an adverse event?
• How to report an adverse event?
• Importance of Reporting an Adverse Event

About Us

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• What states do you have Hollywood Feed stores in?
• Where does the name Hollywood Feed come from?
• Where is Hollywood Feed based?

My Account

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• How can I change my receipt preference?
• How do I subscribe to marketing emails from Hollywood Feed?
• How do I sign up for marketing texts from Hollywood Feed?
• How do I create an account?
• What are the benefits of having an account?
• How do I link my online and in-store accounts?

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Hollywood Feed University

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• How do I become a presenter for Hollywood Feed University?
• How do I watch old Hollywood Feed University classes?
• How do I register for classes on Hollywood Feed University?
• What is Hollywood Feed University?

Same Day Delivery

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• Can I add a tip to my order after my order is delivered?
• What is the temporary shipping surcharge?
• Can I add items to an order that has already been placed?
• Can I order Same Day Delivery when there is snow?
• Can I order Same Day Delivery when it is raining?
• Who is making my same day delivery?

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Shipping

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• What is the temporary shipping surcharge?
• How much is shipping?
• How long does it take to get my order?
• How do I track my order?
• Who will be delivering my order?
• Do I need to be there to sign for the delivery package?

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Curbside Pick-Up

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• What is Curbside Pick-Up?
• What is the deadline for Curbside Pick-Up?
• How much does Curbside Pick-Up cost?
• Is there a minimum purchase?
• How do I order?
• How does the automatic rebate work for Curbside Pick-up?

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AutoShip

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• What is the temporary shipping surcharge?
• What is AutoShip?
• How do I set up an AutoShip to receive a recurring delivery?
• Is there a membership fee?
• How do I adjust my AutoShip?
• How will I know when my AutoShip is on its way?

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Payments

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• What is the temporary shipping surcharge?
• How is sales tax determined if there is a discount/coupon/promotion/ sale on the item?
• Does the 8% case discount on wet food apply if that item is on promotion or on sale?
• How do I add a gift card balance to my account?
• How do I check my gift card balance?
• How do I place an order?

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Returns & Price Matching

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• Can I return an open bag of pet food?
• How will I receive my refund?
• I received the wrong item in my order
• Do you take competitor coupons?
• What is the Hollywood Feed Chew Guarantee?
• I bought a dog toy for my dog and they do not like it. Am I able to return that dog toy?

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Frequent Feeder Program

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• How are Frequent Feeder awards calculated?
• How is Frequent Feeder eligibility determined?
• Can I get my reward delivered with Same Day Delivery?
• Can my rewards roll over?
• How is the reward applied to my transaction?
• Do I have to pay tax on my reward?

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Giving Back & Partnerships

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• Can I donate pet food and supplies at Hollywood Feed?
• Can I adopt a pet through your store?
• Do you work with breed specific rescues?
• What is Round Up for Rescue?
• How can I find out when a rescue is coming to my store?
• Can I donate online to support local rescues?

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Careers

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• What jobs are open at Hollywood Feed?
• How old do you have to be to work at Hollywood Feed?
• How do I apply for a job at Hollywood Feed?

Customer Support

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• What is the temporary shipping surcharge?
• Does Hollywood Feed accept manufacturer coupons online?
• What are the Hollywood Feed store hours?
• How do I contact customer service?
• What are your customer service hours?
• Is Hollywood Feed on social media?

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Grooming & Self Wash

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• How much does the Self-Serve Dog Wash cost?
• How do I book a grooming appointment?
• Do I need to book a grooming appointment in advance?
• Does Hollywood Feed have self-service dog wash stations?
• I have a question about your grooming services.

New Pet

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• I just brought home a new pet and I'm overwhelmed! Do you have a list of everything I need to buy?
• I'm having trouble picking a name for my new puppy or kitten. Do you have any tips or guides to help me decide?
• What if my new pet turns their nose up at the expensive food or toys I just bought? Can I return them?
• I’m stuck at home acclimating my new pet and realized I'm out of food/supplies. Can I get things delivered today?
• I know I am going to be buying a lot of food and supplies for my pet's entire life. Do you have a loyalty program to help me save money?
• Welcoming a new pet can get expensive quickly. Do you match prices if I find a cheaper deal online or at another store?

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