FAQ
About Us
My Account
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- How can I change my receipt preference?
- How do I subscribe to marketing emails from Hollywood Feed?
- How do I sign up for marketing texts from Hollywood Feed?
- How do I create an account?
- What are the benefits of having an account?
- How do I link my online and in-store accounts?
Hollywood Feed University
Same Day Delivery
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- Can I get a refund on the frozen surcharge for frozen raw food when it is delivered?
- Can I order Same Day Delivery when there is snow?
- Can I order Same Day Delivery when it is raining?
- Who is making my same day delivery?
- Can I add a tip to my order after my order is delivered?
- Why did I receive part of my order at different times of the day?
Shipping
Curbside Pick-Up
AutoShip
Payments
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- How is sales tax determined if there is a discount/coupon/promotion/ sale on the item?
- Does the 8% case discount on wet food apply if that item is on promotion or on sale?
- How do I add a gift card balance to my account?
- How do I check my gift card balance?
- How do I place an order?
- What information do I need to check out?
Returns & Price Matching
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- I bought a dog toy for my dog and they do not like it. Am I able to return that dog toy?
- I bought a cat toy for my cat and they do not like it. Am I able to return that cat toy?
- My cat didn't like the food I bought. Do you take it back even though I opened it?
- My dog didn't like the food I bought. Do you take it back even though I opened it?
- What is the Hollywood Feed Promise?
- What is your return policy?
Frequent Feeder Program
Giving Back & Partnerships
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- Do you accept donations of pet supplies like food, toys, or blankets for rescues?
- Can I adopt a pet through your store?
- Do you work with breed specific rescues?
- What is Round Up for Rescue?
- How can I find out when a rescue is coming to my store?
- Can I donate online to support local rescues?