FAQ

Customer Support

empty

• How do I submit a CCPA request?
• What are your Terms of Sale?
• What are your Terms of Use?
• What is your Accessibility Statement?
• How do I contact customer service?
• What are your customer service hours?

See all 13 articles

My Account

empty

• How do I create an account?
• What are the benefits of having an account?
• How do I link my online and in-store accounts?
• How do I update my shipping addresses?
• How do I update my payment methods?

AutoShip

empty

• What is AutoShip?
• How do I set up an AutoShip to receive a recurring delivery?
• Is there a membership fee?
• How do I adjust my AutoShip?
• How will I know when my AutoShip is on its way?
• How can I change my shipping date or delay my AutoShip?

See all 12 articles

Same Day Delivery

empty

• I have special instructions or information for my delivery. Where can I put this?
• What is Same Day Delivery?
• Where do you deliver?
• When do you deliver?
• How much does it cost?
• Is there a minimum purchase?

See all 17 articles

Curbside Pick-Up

empty

• What is Curbside Pick-Up?
• What is the deadline for Curbside Pick-Up?
• How much does it cost?
• Is there a minimum purchase?
• How do I order?
• How does the Automatic Rebate work?

See all 12 articles

Shipping

empty

• Do you sell CBD or Hemp Products?
• How much is shipping?
• How long does it take to get my order?
• How do I track my order?
• Who will be delivering my order?
• Do I need to be there to sign for it?

See all 9 articles

Payments

empty

• How do I add a gift card balance to my account?
• How do I check my gift card balance?
• How do I place an order?
• What information do I need to check out?
• What forms of payment do you accept?
• I got an "Unknown Processing Error" when I tried to check out.

See all 7 articles

Returns & Price Matching

empty

• What is your return policy?
• What is your price matching policy?

Frequent Feeder Program

empty

• What is the Frequent Feeder program?
• What purchases are eligible for the Frequent Feeder program?
• How do I apply my Frequent Feeder credit to my order?
• Can I use my Frequent Feeder credit for my AutoShip order?