FAQ
Pet Adverse Event
About Us
My Account
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- How can I change my receipt preference?
- How do I subscribe to marketing emails from Hollywood Feed?
- How do I sign up for marketing texts from Hollywood Feed?
- How do I create an account?
- What are the benefits of having an account?
- How do I link my online and in-store accounts?
Hollywood Feed University
Same Day Delivery
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- Can I add a tip to my order after my order is delivered?
- What is the temporary shipping surcharge?
- Can I add items to an order that has already been placed?
- Can I order Same Day Delivery when there is snow?
- Can I order Same Day Delivery when it is raining?
- Who is making my same day delivery?
Shipping
Curbside Pick-Up
AutoShip
Payments
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- What is the temporary shipping surcharge?
- How is sales tax determined if there is a discount/coupon/promotion/ sale on the item?
- Does the 8% case discount on wet food apply if that item is on promotion or on sale?
- How do I add a gift card balance to my account?
- How do I check my gift card balance?
- How do I place an order?
Returns & Price Matching
Frequent Feeder Program
Giving Back & Partnerships
Careers
Grooming & Self Wash
New Pet
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- I just brought home a new pet and I'm overwhelmed! Do you have a list of everything I need to buy?
- I'm having trouble picking a name for my new puppy or kitten. Do you have any tips or guides to help me decide?
- What if my new pet turns their nose up at the expensive food or toys I just bought? Can I return them?
- I’m stuck at home acclimating my new pet and realized I'm out of food/supplies. Can I get things delivered today?
- I know I am going to be buying a lot of food and supplies for my pet's entire life. Do you have a loyalty program to help me save money?
- Welcoming a new pet can get expensive quickly. Do you match prices if I find a cheaper deal online or at another store?
Lost & Found Pets
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- Does Hollywood Feed offer microchip scanning for lost pets?
- Is there a fee for microchip scanning at Hollywood Feed?
- How does the in-store microchip scanning process work?
- What information is displayed when a microchip is scanned?
- What should I do if a found pet does not have a microchip?
- Why are microchips so important, especially around holidays like the 4th of July or New Year's Eve?
Hollywood Feed World Elite Mastercard ®
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- What are the benefits of having a Hollywood Feed World Elite Mastercard ®?
- How do I earn and redeem the cash back I receive?
- Are there any fees associated with the Hollywood Feed World Elite ® Card?
- How do I apply?
- Where can I use my Hollywood Feed World Elite Mastercard ® ?
- As a cardholder, how do I access my online account?