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Hollywood Feed
FAQ
FAQ
Customer Support
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How do I submit a CCPA request?
What are your Terms of Sale?
What are your Terms of Use?
What is your Accessibility Statement?
How do I contact customer service?
What are your customer service hours?
See all 13 articles
My Account
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How do I create an account?
What are the benefits of having an account?
How do I link my online and in-store accounts?
How do I update my shipping addresses?
How do I update my payment methods?
AutoShip
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What is AutoShip?
How do I set up an AutoShip to receive a recurring delivery?
Is there a membership fee?
How do I adjust my AutoShip?
How will I know when my AutoShip is on its way?
How can I change my shipping date or delay my AutoShip?
See all 12 articles
Same Day Delivery
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I have special instructions or information for my delivery. Where can I put this?
What is Same Day Delivery?
Where do you deliver?
When do you deliver?
How much does it cost?
Is there a minimum purchase?
See all 17 articles
Curbside Pick-Up
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What is Curbside Pick-Up?
What is the deadline for Curbside Pick-Up?
How much does it cost?
Is there a minimum purchase?
How do I order?
How does the Automatic Rebate work?
See all 12 articles
Shipping
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Do you sell CBD or Hemp Products?
How much is shipping?
How long does it take to get my order?
How do I track my order?
Who will be delivering my order?
Do I need to be there to sign for it?
See all 9 articles
Payments
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How do I add a gift card balance to my account?
How do I check my gift card balance?
How do I place an order?
What information do I need to check out?
What forms of payment do you accept?
I got an "Unknown Processing Error" when I tried to check out.
See all 7 articles
Returns & Price Matching
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What is your return policy?
What is your price matching policy?
Frequent Feeder Program
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What is the Frequent Feeder program?
What purchases are eligible for the Frequent Feeder program?
How do I apply my Frequent Feeder credit to my order?
Can I use my Frequent Feeder credit for my AutoShip order?